Shipping policy

 

Shipping Policy – elty

Last updated: May 6, 2026

At elty, we are committed to delivering your orders quickly, securely, and reliably. This Shipping Policy explains how we process and deliver your orders so you know what to expect when shopping with us.

Shipping Destinations

We currently ship to the following countries and regions:

Primary Market

  • United States (US) – Fast Shipping: 3–5 business days

European Union

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, and Sweden.

Other European Countries

Norway, Switzerland, and Ukraine.

International

United Kingdom, Canada, and New Zealand.

Free shipping is available to all supported destinations. Prices are displayed in your local currency during checkout whenever available.

Order Processing Time

Orders are processed within 0–2 business days (Monday through Friday) after payment has been successfully received.

Our daily order cut-off time is 1:00 PM (GMT+01:00). Orders placed after this time, or during weekends and public holidays, will be processed on the next business day.

Estimated Delivery Times

Destination Estimated Delivery
United States (Primary Market) 3–5 business days
United Kingdom 4–9 business days
Canada 4–9 business days
European Union 4–9 business days
Norway, Switzerland & Ukraine 4–9 business days
New Zealand 5–10 business days

Total delivery time = Processing Time + Shipping Time

While most orders arrive within the estimated timeframe, delivery times are estimates only and may vary due to customs clearance, carrier delays, severe weather, or other circumstances beyond our control.

If your order has not arrived within 20 business days after shipment, please contact us and we'll investigate the issue or arrange a replacement or refund where appropriate.

Shipping Carriers

We work with trusted global logistics partners to ensure reliable delivery.

Depending on your destination, your order may be delivered by:

  • DHL

  • UPS

  • FedEx

  • USPS (United States)

  • Canada Post

  • Royal Mail (United Kingdom)

  • PostNord (Sweden & EU)

  • Posten Norge

  • GLS

  • DPD

  • or other reputable local postal and courier services.

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and a link to track your package online.

Some deliveries may not require a signature. Carriers may leave your parcel in a secure location and provide photographic proof of delivery where available.

Missing, Damaged, or Incorrect Items

Missing Items

Please notify us within 7 days of receiving your order if any items are missing.

Damaged or Incorrect Items

Please contact us within 48 hours of delivery and include clear photos of the issue. We'll cover any necessary return shipping costs and arrange a replacement or refund as appropriate.

Once a shipment has been marked as delivered by the carrier (including delivery to a safe place or photographic proof of delivery), elty cannot be held responsible for lost or stolen packages.

Contact Us

Email: support@eltylab.com